Role Overview
You will handle Persian-speaking customer cases related to orders, returns, refunds, delivery, account access and marketplace communication. The goal is not only fast replies; responses must be human, accurate, trustworthy and aligned with brand standards.
Beyond resolving tickets, you will identify recurring issues, improve support response quality and escalate important patterns to internal teams. This role suits someone who sees support as a mix of empathy, problem solving and customer trust.
Requirements
Excellent Persian and good English are required. Previous experience in customer support, CRM systems, ticketing tools, e-commerce or online marketplaces is strongly preferred.
Candidates should stay calm under pressure, follow policies accurately and write clear respectful responses. Familiarity with response time, resolution time, CSAT and escalation metrics is useful.